Frequently Asked Questions
Everything you need to know about shopping with Justmylook
How long does shipping take?
Standard delivery typically takes 2-4 working days, while our Next Day Delivery service ensures your beauty favorites arrive the very next day if ordered before our daily cutoff time.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are all products sold on Justmylook authentic?
Yes, 100%. We are an authorized retailer for all the brands we stock, sourcing products directly from the manufacturers or official distributors to guarantee authenticity.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, Clearpay, and PayPal.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we primarily focus on domestic shipping within the UK. Please check our shipping page for the most up-to-date information regarding specific international destinations and rates.